VENUE: LEMAIYAN HOTEL, NAIVASHA                                      DATES: 23^RD – 25^TH OCTOBER 2024

About the Program

This is a build-up course of the 1st module. It is aimed at enhancing the skills, attitudes and knowledge

acquired in the 1st module and solidifying the PA’s approach to her general work environment.

This refresher course, Module II, is an interactive course that addresses the increasingly diverse roles expected of the modern Personal Assistant and Executive Secretary.

The PA’s highly demanding and visible role makes it imperative for a PA to have knowledge and understanding of a broad range of business fundamentals: from creating a productive work environment for self and others, protocol, self, and people management to change management for the success of their role.

Training Objectives

The competencies acquired through this training will enable trainees to:

• Create A Positive Work Environment
• Effectively Identify PA/Executive Secretaries Strengths’ That Enhance The PA/ Executive Secretary

Role

• Leverage Emotional Intelligence for Customer Satisfaction
• Manage Self for Career Progression
• Apply Skills and Competencies Required in A Modern-Day Organization
• Stay On Top of Things for The Success Of PA/ Executive Secretary Role
• Emit The Drive to Grow in their profession.

Training Sessions

• Creating a Positive Work Environment
  • Communication For Business – Minute Writing, Meetings in the virtual space
  • Leadership & People Management – Leveraging Diversity & Inclusion for Effective Work Teams, Delegating for Success
  • Problem-solving in the Workplace
  • Public Speaking & Presentation Skills
  • Emotional Intelligence & Customer Relations
  • Stress Transformation
  • Knowledge Management for Success of PA’s Role
  • Change & Disruption Management & the evolving role of the PA.
  • Continuous Personal Development for Career Success

Training Outcomes

• Apply core competencies in the discharge of their work.
• Demonstrate understanding of the Personal Assistant/Admin Assistant career.
• Demonstrate deeper Understanding of The Executive/PA/Admin relationships.
• Use a systematic and organized Approach in Work.

 Target Beneficiary

This Proficiency Skills Training for PAs, Executive Secretaries & Admin. Assistants is ideal for anyone who would like to gain astrong grasp and improve their Personal Assistants Skills. The program is beneficial to the following:

Executive SecretariesAdmin AssistantsPersonal AssistantsFront Office staff

Office Support StaffProtocol OfficersSecretaries

Fee per participant Costs covered	Fee per participant Costs covered
Ksh.50,000	Fee only covers conference services (Tea break, lunch and 4 o’clock tea break), Facilitation & Training Materials • Excludes Accommodation & Transport cost

               Contacts: Winnie, Training Coordinator +254 705400462 / 0716699836 Email: [email protected]